Privacy policy

Last updated: October 2, 2025

Hekaya Books operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Hekaya Books is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact details including your name, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account details.
  • Account information including username, password, and preferences.
  • Transaction information including purchase history, returns, and wishlists.
  • Communications with us including support inquiries and messages.
  • Device and usage information including IP address, browser, and interactions with the Services.

Personal Information Sources

  • Directly from you when you create an account, place an order, or contact us.
  • Automatically through cookies and similar technologies.
  • From service providers who help us deliver the Services.
  • From business partners and other third parties.

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services: To process orders, fulfill purchases, manage your account, and personalize your experience.
  • Marketing and Advertising: To send promotional communications and show you relevant offers.
  • Security and Fraud Prevention: To protect your account and detect fraudulent activities.
  • Communicating with You: To respond to your inquiries and provide support.
  • Legal Reasons: To comply with laws and respond to lawful requests.

How We Disclose Personal Information

We may disclose your personal information in certain circumstances, such as:

  • With Shopify and service providers performing services on our behalf.
  • With marketing partners for advertising purposes.
  • When required by law or legal processes.
  • In connection with business transactions like mergers or acquisitions.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information to provide and improve its platform. To learn how Shopify uses your data, please review the Shopify Privacy Policy.

Third Party Websites and Links

Our Services may link to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before sharing information.

Children's Data

We do not knowingly collect personal information from children under the age of majority. If you believe a child has provided us with personal data, please contact us to request deletion.

Security and Retention

While we use reasonable safeguards, no system is completely secure. We retain personal information as needed to provide Services, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights to access, delete, correct, or port your personal data, and to opt out of targeted advertising. You can contact us to exercise these rights.

International Transfers

Your information may be transferred and processed outside your country. We use recognized transfer mechanisms to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised "Last updated" date.

Contact

If you have any questions or wish to exercise your rights, please email us at: hello@hekayabooks.com